We are thrilled to announce that eConnect has been honored with the 2024 Industry Excellence Award for Customer Support by Gaming & Leisure Magazine! This prestigious recognition highlights the dedication and commitment of our support team to providing world-class service to our customers.
At eConnect, we understand that in the fast-paced world of gaming and surveillance, downtime is not an option. That’s why we’ve made it our mission to deliver powerful and responsive support that ensures our clients can focus on what matters most: running their business smoothly.
Why eConnect's Support Stands Out
Our support team is built on a foundation of expert knowledge, timely responses, and an unwavering dedication to customer success. With every closed support ticket, we invite feedback through quick surveys to continuously improve. These surveys have delivered an incredible NPS satisfaction score of 98%, and here’s what that means:
- 98.67% Happy
- 1.33% Neutral
These figures reflect more than just numbers; they highlight our commitment to ensuring that every interaction with eConnect results in a positive experience. Our customers rely on us not just for our cutting-edge software, but for the prompt, knowledgeable, and seamless support that keeps their systems running efficiently.
The Key to eConnect’s Award-Winning Support:
- Immediate Responses: We understand that every minute counts. Our team works swiftly to resolve issues and minimize any potential downtime.
- Expert Guidance: Whether it’s troubleshooting our software or resolving camera and server issues, our support team provides insightful assistance tailored to your specific needs.
- Effortless Integration: Our software integrates smoothly with your existing systems, and we’re here to ensure that process goes as smoothly as possible.
- 15 Years of Trust: eConnect has been a trusted partner in the gaming and surveillance industry for over 15 years, committed to delivering high-quality support alongside our industry-leading software.
A Huge Thank You to Our Customers
This award is a reflection of the incredible trust our customers place in us, and we couldn’t be more grateful. Your feedback and loyalty inspire us to keep pushing the boundaries of excellence. We will continue to innovate and provide the support you’ve come to expect from eConnect.
As we celebrate this achievement, we remain committed to delivering the high level of service that earned us this recognition. If you have any questions, need assistance, or just want to chat about how we can continue to support your needs, our team is always ready to help.
Stay tuned for more exciting updates from eConnect as we continue to innovate and grow alongside our amazing customers!
About the Author
Dave McCormick
Dave McCormick is a seasoned marketing director and expert in marketing technology, with a background in software development and technical support. Originally from Michigan, Dave is based out of Las Vegas and has witnessed firsthand the transformation and growth of the city, adding a unique perspective to his professional and personal life. Having spent over a decade at eConnect within the gaming industry, Dave brings a wealth of knowledge and experience to his role. Outside of work, Dave is a dedicated family person, happily married with two children.
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