How facial recognition works

Unlike traditional facial recognition systems that only scan for matches against limited watchlists, eConnect enrolls every single face that passes in front of a connected camera automatically and in real time.

This means we’re not just recognizing who you know, we’re building a searchable intelligence system around everyone you don’t.

eConnect facial recognition transforms your surveillance system into a living database of movement, behavior, and associations, all connected to the rest of your casino or hospitality operation.

Enrollment that Never
Misses a Face

Other systems wait for a match. eConnect starts with enrollment.

Every face that appears on camera is automatically captured, vectorized, and stored—even if it's a first-time visitor
This creates a historical, searchable log of all faces across entrances, gaming floors, and restricted areas
Your team can search by face later to aid in investigations, trace movement, or flag patterns
Enrollment happens in real time, with no disruption to property flow

This approach dramatically enhances your ability to identify repeat guests, uncarded VIPs, banned individuals, or suspicious activity—retroactively and proactively.

Attach Data to Every Face

One of eConnect’s most powerful capabilities is the ability to associate operational data to facial profiles.
When a face is enrolled or matched, our system can link it to:

Driver’s license data (from ID scanning or past check-ins)
Casino system data: player ID, rating history, loyalty tier, play frequency
POS and transaction history
Vendor or employee credentials
Incident records or surveillance notes

This turns each face into a context-rich profile that helps security, surveillance, marketing, and compliance teams operate with greater awareness and precision.

Accuracy Built for Real-World Conditions

eConnect facial recognition excels in the environments where it matters most: high-traffic, high-stakes, and low-control settings.
We deliver unmatched accuracy by:

Using AI-based neural networks tuned for movement, lighting variance, and partial views
Capturing from multiple angles and entry points
Optimizing recognition for crowd-heavy venues like casinos and stadiums
Supporting configurable confidence thresholds, so you control sensitivity

Our models continuously learn and adapt based on live environment feedback, getting smarter and sharper over time.

Discover the Power of Associations

With Associations, eConnect shows not just who someone is—but who they’re with. This feature allows your team to:

Track who enters the property together consistently
Identify known associates of flagged individuals or banned guests
Reveal patterns in vendor or team movement across restricted areas
See frequent companion clusters, even across multiple visits

This data supports investigations, reveals risk patterns, and enables a deeper level of guest intelligence.

What Happens When
a Match is Made?

Once a face is matched with a known profile, eConnect triggers an automated workflow:

01

Real-time alert is sent with face image, profile data, and detection location

02

The event is logged and time-stamped for audit or follow-up

03

If configured, connected systems (access control, POS, loyalty, etc.) are notified

04

The individual’s past appearances and associations are made available to authorized teams

Use Cases

Flag banned or self-excluded individuals on entry—instantly

Recognize VIPs on arrival—even when uncarded or early

Link vendor or employee movements to sensitive areas

Backtrack activity for investigations or compliance

Bridge player tracking gaps with visual history

Request a Demo

Designed for Compliance and Privacy

eConnect follows strict data and access controls:

Tiered permissioning ensures only approved users can access face data

All face data is encrypted and stored securely

Full redaction and audit logging available

Configurable to meet local, tribal, or national regulations

We support gaming operations in jurisdictions around the world — including tribal, commercial, and international markets.

No Special Hardware.
No Kiosks. Just Results.

eConnect follows strict data and access controls:

Works with your existing camera infrastructure

No walk-up behavior required—captures from natural movement

Integrates with your VMS, access control, player systems, and ID scanners

Real-time alerts via mobile or desktop

Turn Faces Into Actionable Intelligence

Whether you're running a casino, stadium, or restaurant group, eConnect helps you see who’s on property, how often, who they’re with—and why it matters.

Schedule a demo to see how enrollment + association-based facial recognition can transform your operation.

Request a Demo

Download the Facial Recognition Overview

How eConnect’s Facial Recognition Works