Ratings Connect: Reveal the Truth Behind the Rating
Turn Player Ratings Into Actionable Intelligence
Testimonial
Hear from security and operations leaders at The Sphere as they share how eConnect transformed their approach to venue safety and security.
Watch the Video
Watch the Video
Watch the Video
How It Works
.png?width=576&height=360&name=image%20(72).png)
Full Rating History Capture
Every change to a player’s rating is captured, timestamped, and searchable even post close modifications.
.png?width=576&height=360&name=image%20(73).png)
Player and Staff Correlation Tracking
Aggregates data to reveal frequent overlap between specific players and dealers or supervisors, helping identify patterns of potential collusion.
.png?width=576&height=360&name=image%20(74).png)
Video Synced Review
Each rating is tied to corresponding surveillance footage for instant investigation and evidence gathering.
.png?width=576&height=360&name=image%20(75).png)
Comp Abuse Detection
Identifies overcomped players and exposes discrepancies between time on device and actual player engagement.
.png?width=576&height=360&name=image%20(76).png)
Rating Duration Validation
Breaks ratings into duration categories, helping distinguish between legitimate and questionable sessions.
.png?width=576&height=360&name=image%20(77).png)
Overlap Analysis
Shows who else was at the table with a suspicious player, making it easier to detect possible accomplices.
.png?width=576&height=360&name=image%20(78).png)
Duplicate Rating Review
Detects cases where the same session is rated multiple times, preventing comp stacking and fraud.
Key Benefits
.svg){kind=small}
Pinpoint collusion with real time dealer and player association data
Investigate comp abuse and post close rating changes
Eliminate guesswork with synchronized VMS video for every rating
Focus reviews on high value winners and outlier losses
Identify unqualified comps and reduce loyalty leakage
Compare patterns across both patrons and employees
Integrates seamlessly with Baccarat Analyzer for deeper fraud detection
Ideal for
Surveillance and Casino Operations
Ratings Connect is built for teams who need accuracy, speed, and transparency in rating oversight:
-
Surveillance departments seeking automated investigation triggers -
Table games leadership wanting fair and accurate comp practices
-
Operators concerned with loyalty point fraud or excessive comping
-min.png?width=1120&height=1000&name=image%20(79)-min.png)
Seamless Integration with Surveillance Tools
-
Integrates with your casino VMS system without requiring new hardware
-
Compatible with eConnect’s Facial Recognition and Baccarat Analyzer modules
-
Enables long term trend analysis and individual case investigation
-min.png?width=1120&height=816&name=image%20(80)-min.png)
Stop Incidents
Before They Start
Banned patrons do not announce themselves. With eConnect, your team doesn’t need to guess, chase, or manually monitor every entrance. Our real time detection and mobile alerts give you the tools to prevent problems—not just react to them.
-min.png?width=1136&height=790&name=image%20(66)-min.png)
.svg)
