VIP Guest Recognition

Know Who Matters Before the Card is Even Swiped

Not every VIP arrives by private jet. But many spend tens of thousands annually and still go unnoticed until they swipe their card or hit a hot streak.

With eConnect’s VIP Guest Recognition system, you can greet valuable returning guests the moment they walk in, not after they have already started playing.

This isn’t surveillance; it is proactive hospitality.

By recognizing guests in real time, your team creates more meaningful interactions, builds loyalty, and boosts revenue without ever interrupting their game.

How it Works

Smart, Silent Enrollment

Silver and Gold-tier players are automatically enrolled through loyalty sign-ups, front desk check-ins, or cage activity. Their face becomes a secure, encrypted identifier in the eConnect system, ready for instant recognition.

Real-Time Identification

As soon as an enrolled guest enters a camera zone—valet, lobby, retail area, or casino floor. The system discreetly identifies them. The appropriate host or team member is alerted in real time. No cards. No delays.

First Touch, Done Right

Don’t wait until they sit down or swipe in. With VIP recognition at the door, you can greet players with a personalized welcome before their first bet, when it matters most.

Why It Works

Deliver proactive hospitality from the first interaction

Ensure valuable mid-tier guests are never overlooked

Reduce reliance on player card activity to trigger engagement

Increase revenue through better timing and personalization

Maximize ROI using your existing camera infrastructure

Built for Gaming & Hospitality

Unlike generic AI tools, eConnect’s system was purpose-built for casino environments. It integrates directly with your surveillance, loyalty systems, and player development workflows, delivering real-time intelligence where it counts.

Greet guests with purpose

Build loyalty through proactive hospitality, not reactive service. Start before the card. Before the bet. 
From the moment they arrive.

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