Real Time Banned Individual Detection

Testimonial

Hear from security and operations leaders at The Sphere as they share how eConnect transformed their approach to venue safety and security.

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How It Works

Persistent Facial Enrollment:

Banned patrons, self-excluded guests, and trespassed individuals are enrolled with facial snapshots. No name or ID required.

Passive Monitoring at All Entry Points:

eConnect's facial recognition runs continuously in the background across all configured cameras.

Real Time Mobile Alerts:

As soon as a banned individual is recognized, designated team members receive a push notification to their mobile device, complete with photo, location, and context.

Discrete and Efficient Response:

Staff are empowered to take appropriate action quickly and without escalating the situation, protecting your guests and your property.

Key Benefits

Detect banned patrons the moment they enter, not after an incident

Alert security, surveillance, or compliance in real time

Receive alerts on any device via eConnect’s mobile notification system

Minimize confrontation and reputational risk with fast, informed responses

Integrate with self-exclusion lists and other watchlist systems

Avoid costly incidents and repeat offenders

Real Stories from the Floor

Caught 19 Times — Disguised with Family

One casino detected a banned individual on his nineteenth attempt to re-enter the property. On the final try, he arrived with his wife, children, and mother-in-law, posing as part of a celebrity entourage. Despite the disguise, facial recognition at a side entrance identified him immediately. The mobile alert gave the team what they needed to act quickly and discreetly, sparing his family a scene and protecting the casino from another violation.

Prior Assault Led to Facial Recognition Lockdown

A banned guest had assaulted an elderly player in a restroom, even after being removed from the property on two prior occasions. This tragic event led the surveillance team to adopt facial recognition—and they quickly discovered that manual detection was only catching 10 percent of trespassed individuals. Facial recognition improved their detection by up to 30 times, fundamentally changing their approach to guest safety

Mobile Alert Prevents Escalation

At another location, a trespassed guest was detected immediately upon entry. eConnect’s system sent a mobile alert with a photo, time, and detection location. The team was able to quietly intercept and verify the individual before any guests or dealers even noticed. It was fast, clean, and documented in full for compliance purposes

Built for Casino Operations

Supports thousands of unique faces and banned patron entries

Works with your existing surveillance and camera systems

Tracks reentry attempts and builds detailed face histories

Simple to enroll new individuals from video or photo evidence

Stop Incidents
Before They Start

Banned patrons do not announce themselves. With eConnect, your team doesn’t need to guess, chase, or manually monitor every entrance. Our real time detection and mobile alerts give you the tools to prevent problems—not just react to them.

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