Identifying POS Event Types in eConnect POS Connect | What They Mean & How to Use Them
In this video, Nic explains the different POS Event Types in eConnect’s POS Connect module, what each one means, and how they’re used in monitoring and investigations. Each event type has an associated numeric value that can be referenced in searches
POS Event Types & Numeric Values:
1 – VOID – Transaction was canceled after being entered
2 – NO SALE – Drawer opened without a sale taking place
3 – DISCOUNT – Price reduction applied to an item or ticket
4 – REFUND – Money returned to the customer for a returned item
5 – COMP – Complimentary transaction with no payment collected
6 – EMPLOYEE MEAL – Transaction flagged as an employee meal
7 – CHECK TRANSFER – Moving a check from one terminal/server to another
8 – CHECK MERGE – Combining two or more checks into one
9 – MANUAL PRICE ENTRY – Price entered manually instead of using standard menu keys
10 – HIGH CHECK TOTAL – Transaction exceeds a set dollar threshold
11 – LOW CHECK TOTAL – Transaction falls below a set minimum threshold
12 – EXCESSIVE QUANTITY – Quantity entered exceeds preset limits
13 – SPLIT TENDER – Payment made using multiple payment types
14 – TIP ADJUSTMENT – Post-transaction change to a tip amount
15 – ROUNDING / CHANGE DISCREPANCY – Difference between expected and actual change given
16 – TIME OUTSIDE OF OPERATING HOURS – Transaction processed outside approved business hours