How to Add Different Incident Types to a Case in eConnect | Best Practices
In this video, Nic explains how to add and manage incident types within eConnect’s Case Management system. Defining clear incident types helps standardize reporting, streamline investigations, and ensure consistency across your team’s documentation.
You’ll learn how to:
✔️ Access the Case Management module in eConnect
✔️ Add new incident types or edit existing ones
✔️ Categorize cases for faster reporting and analysis
✔️ Apply best practices for consistent and compliant case documentation
Organizing your cases by incident type improves communication between departments, enhances compliance tracking, and simplifies data review.