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Frequently Asked Questions

How long has eConnect been around?

eConnect was founded in 2009 and quickly became one of the fastest growing technology companies in the country. eConnect™ is headquartered in Las Vegas but has grown into a global company with offices in Asia as well.  Among our customers are hundreds of large enterprises – casinos, resorts, nightclubs, restaurants, stadiums, airports – around the world who run our applications to great benefit. eConnect™ has created powerful tools that change the way businesses operate and generate profits.

What industries do you serve?

Our solutions are designed for the hospitality industry.  We have customers in all segments of the industry – casinos, resorts, nightclubs, restaurants, stadiums, airports – but the majority of our customers are casino resorts, where we are very well-established.

What geographies do you serve?

Our customer base is global. Outside of North America, we have the largest presence in the Asia Pacific region largely due to the presence of the gaming industry in that part of the world.

Do you sell hardware, software or both?

We are primarily a software company though we will make recommendations for the hardware which is required to implement our solutions. In some cases, we will purchase hardware on behalf of our customers.  Typically, our solutions are designed to integrate seamlessly with our customers’ existing hardware.

How unique are your solutions?

We have multiple patents as well as our own development team. Our state of the art solutions are unique to our company.  They help our customers protect their assets, deliver a better customer experience and better manage their human capital allocation during prime time /peak hours.

How customizable are your solutions?

Our solutions are highly customizable to meet our customers needs. Customers can run their own queries and customize dashboards, triggers and alerts.  Of course, our solutions come with standard “out of the box” functionality and our implementation team will ensure that customers start with proven industry best practices.

How easy is the implementation of eConnect software?

For a large enterprise, implementation typically takes 6-8 weeks, but may be dependent on other factors like IT, Network, camera systems, contractors, etc. There are several ways to deploy the eConnect system.

In today’s common casino systems, it is likely that Surveillance and the IT dept are segmented. Data collection being done at the Surveillance Level is possible, but historically more complicated due to firewalls, network address translations, etc.  In larger environments where users of both Surveillance and other departments want access to the data sets created by eConnect, we recommend a two server approach. This way we can actively protect the video system, and still grant access to users to the data they need.

This type is topology would be recommended when there are several eConnect modules deployed, with several different user groups (not just surveillance) attempting to see the data.

The server located in the Surveillance network, is only a simple application server used to handle requests of the Surveillance user, process video snapshots, exports and store video cases not accessible to the IT dept.

In most initial deployments of eConnect, a single server approach is used. This may be the easiest way to get the eConnect application installed. eConnect typically supplies a server with Connect pre-installed and all of its services used for collecting data.

What hardware do I need to run eConnect’s software?

This depends on the size of the property, the desired topology delivery and the amount of storage required. Servers can be both physical and virtual deployments.  Your implementation team will guide you through the hardware requirements.

What support do you offer?

We offer many forms of support to ensure our customers realize the maximum benefit from our solutions. When you purchase an eConnect solution, ongoing customer support will, in the case of a license purchase, generally be added to your agreement and renewed on an annual basis.  For subscription services, support will be included as part of the agreement.  Our staff of in-house support engineers and account managers are available to ensure your satisfaction.  Regular version upgrades and enhancements are included with your support agreements.  We also offer certification classes, a training site and training webinars for our customers.

For those customers seeking to outsource analytic investigative services, we offer a “Live Analyst” program for an additional fee. Our data scientists are experts in investigations, analytics and, of course, our software programs.  Many customers find that using our analytic investigative experts are truly what makes the relationship with eConnect invaluable.

What kind of ROI do your solutions deliver?

Most of our customers see a substantial ROI within the first 12 months of implementing our solutions, if not a shorter time period. Our solutions deliver a rapid ROI through fraud detection and prevention. Therefore, the benefit of having our software is typically tangible and measurable. eConnect’s software also optimizes operations and improves the guest experience.