What are the server specifications?
Server Specifications Depending on the size of the property and desired topology delivery, these are the desired server requirements. These...
POS Connect
What kind of ROI can your solution deliver?
• Most of our customers see a substantial ROI within the first 12 months of implementing our solutions. • Our...
What kind of financial results can you help my company attain?
• Our solutions consistently help companies discover previously unknown problems, the positive results of implementing our technology solution helps companies...
What kind of financial results can you help my company attain?
• Our solutions consistently help companies discover previously unknown problems, the positive results of implementing our technology solution helps companies...
What are the benefits of POS Connect?
A)There are three main benefits 1. Reduces existing labor and efforts in Loss Prevention 2. Increases bottom line profits 3....
What industry problem does your product solve?
A.) Any industry that handles cash has a problem with potential theft from their own employees. This problem has been...
Will your software work with wireless POS stations using 4G?
A.) Yes, as long as the data is being pushed back to a main POS server.
Why don’t I see all the transactions that I have on my POS?
A.) The software reports and present the data that can be captured from your POS terminal. If your POS terminal...
Who makes the queries?
A.) Queries can be created by anyone, however, for advanced queries, we welcome you to lean on eConnect’s expertise to...
Where is the data stored?
A.) In most cases on the eConnect server as a replication. We also support hosted SQL if your IT department...
What if we move a POS terminal do we have to update the software?
A.) Yes. If a POS terminal is repositioned to a different venue it will need updated in the software. During...
What happens when a machine is moved or replaced?
A.) Keeping up with slot machine moves will be the responsibility of your surveillance technician. Associating cameras to slots is...
So, this doesn’t automatically find theft?
A.) No system can automatically find theft, there is always a human element. But the ability to parse thousands of...
My F&B team is talking about switching to a different POS system, will there be a fee?
A.) No, all support including re-implementation is included in your SMLA. Please refer to our list of compatible POS systems...
Most of our POS terminals aren’t covered by cameras, how is eConnect useful for that?
A.) Using the data can to find the anomalies can be your biggest asset. A lot of customers are in...
Is the system configurable? Can we create our own alerts?
A.) Absolutely, all triggers and queries can be customized based on your needs.
I have 30 stores. Can I monitor them all from one location?
A.) Yes
How much time do I have to use it to find a case?
A.) This is an impossible question to answer. However, it completely depends on how well you learn the system and...
How long does it take to learn the software?
A.) Our software is very user-friendly. We also have ongoing training every month.
How do you get camera coverage for every slot when many are ptzs?
A.) eConnect can associate multiple devices to a single camera, and also be configured to programmatically move PTZs to capture...
How do we search for something that’s not a canned query?
A.) Any simple query can be designed and saved in the query builder. If there are any advanced queries that...
How do I track promotions with the software?
A.) Absolutely. For example, one our clients has recently used our software to incentivize their team to sell souvenir cups....
How do I keep other users from seeing video?
A. ) Our system has it’s own access control list. Users are granted or denied access to cameras programmatically. Also,...
How do I associate a camera to a terminal?
A.) The process is simply dragging and dropping a camera to a POS terminal or a POS terminal to a...
Do you have a mobile app?
A.) There was, but development was stopped. The more customers we have that express interest in it, the better chance...
Do I need an SQL license?
A.) We require SQL server 2012 or greater, but in many cases the free version of SQL is all that...
Does everyone share the same queries?
A.)They are sharable or can be made private
Can this be used by people other than surveillance?
A.) Absolutely. By using row level security, we can assign permissions to individual users granting them access to information without...
Can I get alerts on certain “bad” employees?
A.) Yes, the system allows you to receive push, email or text alerts based on any query or action the...
