eConnect, Inc., a Las Vegas-based software company that provides gaming and hospitality companies with a platform for actionable information, reinforced by video, has made significant enhancements to its technology platform.
“We’re always working to make our solutions better,” said Travis Whidden, eConnect’s CTO. “We have additional functionality in our new facial recognition application, but also in our POSConnect application and our case management utility which benefits all users.”
Enhancements to the Facial Recognition application will make the user experience better with improved technology for faster data loads and advanced tagging features. eConnect’s new Facial Recognition engine enables gaming customers to accurately identify individuals and their activity throughout the casino. When combined with eConnect’s TITO Tracker, it greatly enhances surveillance capabilities, helps casinos stay in compliance and improves the guest experience.
Enhancements also have been made to eConnect’s flagship product POSConnect which has seen improvements to its Statistics and Behavior Reports. This will further help users with more detailed statistical analysis.
eConnect’s Case Manager has seen a complete rebuild from the bottom up to help conform to our customers’ requests for a more user-friendly experience. All images, videos, and checks can now easily be saved to a single location within the application to create a complete case. All of this can be done while tracking each keystroke within the Activity Log to better understand how the investigation took place. An improved Insights page now gives a high-level overview of Case activity – case resolution, case value – allowing users to more quickly understand their ROI from eConnect’s solutions.