Artificial intelligence isn’t really all that artificial; humans create computer programs to quickly perform repetitive tasks that were traditionally done by people. AI programs can also be written to take over certain casino security measures, such as ID scanning and facial recognition, that would take humans way too long to complete. 

While AI security is poised to replace human security guards for certain functions, you’ll find that AI and human intelligence can get the job done together.


Defining Human Intelligence and AI

The difference between AI and human intelligence really comes down to the ability to make the connections between cause and effect. Humans process information gleaned from a variety of sources in ways that are unique to the individual, while AI is trained to process data that’s fed into the system.



Humans use their brain's memory, have the ability to process, and can think. People run through myriad scenarios, outcomes, and consequences based on what they experience throughout the course of their day, the week, a month, and so on.

Instead of a brain, AI relies on data and instructions to carry out activities as designed by the people who write the programs. Machines only process information related to specific events; they cannot change the parameters of the program or adapt their responses if there is a breach of any kind in the data set. In that case, the only output you’ll see is an error message.



The nature vs. nurture debate applies only to people. While people are born with certain genetic characteristics that influence their personalities, human intelligence adapts to new things by relying on cognitive activities and processes.

AI relies on machines to imitate human behavior in order to complete jobs that were normally tasked to humans. AI doesn’t exist without machines designed to perform the tasks, and the machines can’t function without the AI programming.


Learning abilities

Human intelligence is gained through learning from past and present experiences. The way we react to a new situation today will be different from the second or third time we encounter the same scenario.

AI, on the other hand, doesn’t have the ability to think abstractly or make conclusions informed by past experience. It can learn only via constant exposure and practice.

eConnect AI security vs security guard comparison


What Can AI Do That a Human Can't?

Because AI requires neither food nor sleep to operate at top efficiency, it never gets tired. And because the programs that run the AI are specific about the task at hand, there are few errors. 

So what can AI do that a human can’t?

  • Work 24/7
  • Remember and recognize unlimited faces
  • Stay focused without distraction
  • Perform accurately and with little error
  • Automatically detect issues and send prompt alerts
  • It doesn’t react emotionally to anything

Cost-effectiveness is another area where AI outperforms humans. Utilizing an AI security system costs anywhere from 5 percent to 10 percent of the cost for employing a person for the same list of tasks (see the infographic above).


Is AI a Practical Choice over a Person?

When you’re considering the use of AI or continuing to rely on human security, it’s not really a question of one or the other. The two need each other; one can’t exist without the other, and using AI helps you direct people to the tasks that make the most of their time and talent.

Building AI systems takes a long time, and we need humans to both build and train them. Machines can’t adopt the same thought processes as humans, but we can use them for repetitive and time-intensive tasks. We can use machines to help with and streamline tasks, but they can’t yet completely replace the ingenuity and creativity of people.


Applications for the Casino Industry

AI increases the security at your casino by matching faces to those in a database and identifying criminals. The speed at which AI can do this is far superior to that of a person, and it reduces the database to one or a few matches.

Artificial intelligence also preserves gaming integrity at your casino. It identifies cheaters, criminals, and self-excluded players so you’re providing a high-quality guest experience with less stress. On the other hand, AI can also alert you about VIPs and high rollers—including those who are uncarded and have redeemed cash at kiosks.


Combine Human and Artificial Intelligence for a Well-Run Casino

Humans are ingenious in large part because we learn based on past experiences and we process information from a number of sources in unique ways. AI programs are written by people for specific events and can only process data that’s fed into the system.

You need both people and AI to run your casino successfully and to consistently deliver a great guest experience. People will build and train the AI systems you’ll use for ID scanning and facial recognition, which will help you identify high-value patrons at the same time you keep your venue secure and trustworthy.

If you’re ready to explore how utilizing AI can have a positive impact on your casino’s security, book a demo with us today.