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Author Archive

What happens when a machine is moved or replaced?

Posted on August 2, 2017 by | Comments are off

A.) Keeping up with slot machine moves will be the responsibility of your surveillance technician. Associating cameras to slots is very easy with our drag and drop UI. We also support importing of excel sheets.... read more

What camera systems are you compatible with?

Posted on August 2, 2017 by | Comments are off

A.) We are compatible with almost all the large surveillance camera companies. See our video integrations page... read more

So, this doesn’t automatically find theft?

Posted on August 2, 2017 by | Comments are off

A.) No system can automatically find theft, there is always a human element. But the ability to parse thousands of transactions and focus on the ones which you determine are counter to the policies or best practices of your employees is extremely easy with eConnect and this system allows you to veri... read more

My surveillance department is going to switch to a new NVR, will there be a fee?

Posted on August 2, 2017 by | Comments are off

A.) No, all support including re-implementation is included in your SMLA. Please refer to our list of compatible surveillance systems prior to considering a switch.... read more

My F&B team is talking about switching to a different POS system, will there be a fee?

Posted on August 2, 2017 by | Comments are off

A.) No, all support including re-implementation is included in your SMLA. Please refer to our list of compatible POS systems prior to considering a switch.... read more

Most of our POS terminals aren’t covered by cameras, how is eConnect useful for that?

Posted on August 2, 2017 by | Comments are off

A.) Using the data can to find the anomalies can be your biggest asset. A lot of customers are in the same situation and have had great success analyzing the data to find theft.... read more

Is the system configurable? Can we create our own alerts?

Posted on August 2, 2017 by | Comments are off

A.) Absolutely, all triggers and queries can be customized based on your needs.... read more

Will I encur an extra fee from my CMS system?

Posted on August 2, 2017 by | Comments are off

A.) Some 3rd party casino management companies charge a one time license fee for access to their API. However, most of our customers have not needed to pay one.... read more

I have 30 stores. Can I monitor them all from one location?

Posted on August 2, 2017 by | Comments are off

A.) Yes... read more

How much time do I have to use it to find a case?

Posted on August 2, 2017 by | Comments are off

A.) This is an impossible question to answer. However, it completely depends on how well you learn the system and how well you know your own venues as to what to look for. We do offer advanced training that incorporates methodologies of investigations to help you reduce the amount of time needed in ... read more