Author Archive

My surveillance department is going to switch to a new NVR, will there be a fee?

Posted on August 2, 2017 by | Comments are off

A.) No, all support including re-implementation is included in your SMLA. Please refer to our list of compatible surveillance systems prior to considering a switch.... read more

My F&B team is talking about switching to a different POS system, will there be a fee?

Posted on August 2, 2017 by | Comments are off

A.) No, all support including re-implementation is included in your SMLA. Please refer to our list of compatible POS systems prior to considering a switch.... read more

Most of our POS terminals aren’t covered by cameras, how is eConnect useful for that?

Posted on August 2, 2017 by | Comments are off

A.) Using the data can to find the anomalies can be your biggest asset. A lot of customers are in the same situation and have had great success analyzing the data to find theft.... read more

Is the system configurable? Can we create our own alerts?

Posted on August 2, 2017 by | Comments are off

A.) Absolutely, all triggers and queries can be customized based on your needs.... read more

Will I encur an extra fee from my CMS system?

Posted on August 2, 2017 by | Comments are off

A.) Some 3rd party casino management companies charge a one time license fee for access to their API. However, most of our customers have not needed to pay one.... read more

I have 30 stores. Can I monitor them all from one location?

Posted on August 2, 2017 by | Comments are off

A.) Yes... read more

How much time do I have to use it to find a case?

Posted on August 2, 2017 by | Comments are off

A.) This is an impossible question to answer. However, it completely depends on how well you learn the system and how well you know your own venues as to what to look for. We do offer advanced training that incorporates methodologies of investigations to help you reduce the amount of time needed in ... read more

How much time does it save on lost and stolen ticket research?

Posted on August 2, 2017 by | Comments are off

A.) In most cases, it takes the process from hours down to seconds.... read more

How long does the integration take?

Posted on August 2, 2017 by | Comments are off

A.) Typical integration with complete cooperation with your IT department, can be completed in an afternoon.... read more

How long does it take to learn the software?

Posted on August 2, 2017 by | Comments are off

A.) Our software is very user-friendly. We also have ongoing training every month.... read more