Have you ever noticed a notepad near a cash register?
…a calculator near the drawer?
Employee theft starts slowly. It is subtle and gradual. It happens every day, right before our eyes. If we don’t know what to look for, we may never notice.
Below are screen shots of actual theft.
Let’s break down a very common method of POS manipulation – The line item void.
“Would You Like A Receipt?”
An innocent enough question, however, when asked early on in a cash transaction, the cashier may void the line items causing the total due to be zero. The example to the left is quite common. A cashier identifies the customer will pay with cash. If the receipt is declined, they simply void the line item.
So What Happens With The Cash?
We typically see a couple of different behaviors. In the image to the right, our friendly thief is palming her winnings. This is actually quite amateur, and indicative to younger / inexperienced cashiers. Like any skill, people become proficient with practice. More experienced thieves will keep the money in the drawer until the end of their shift, keeping track via a notepad, paperclips, or a stack of pennies.
Why Not Place Stolen Cash Into The Tip Jar?
If you’ve asked yourself this question, you’re on the right track. Though it’s common, there are typically two reasons why a thief will elect not to do so:
1. They do not wish to arouse suspicion.
Depending on the amount stolen, an overflowing tip jar may cause for unwanted attention.
2. The tip jar is shared.
When a suspicious transaction is identified and the cash is placed into a shared tip jar, this is cause for great concern. Why would someone take 100% of the risk for only a fraction of the reward?
If you witness stolen money placed into a shared tip jar, you can be certain this is not an isolated incident. This a symptom of a team-in-play, employees stealing as a group. We will cover these video clips in webinars and blogs. Want to learn more? See our blog called Time to Steal or contact us to reserve a seat for our next webinar held the second Tuesday of every month.